Making Progress at Work

The other day I was chosen to be part of a town hall meeting with our site director and local head of HR. Apparently I was selected because my boss and her boss thought that I would be opinioned and express myself in the meeting (my initial reaction was “man are they going to regret this”). For the beginning of the meeting I just sat there and bit my tongue, internally debating whether or not I wanted to open my mouth. Finally my mouth one and the flood-gates opened.

One issue that I brought up was the poor way that agents are treated by the support staff (managers, etc). I suggested that the support staff should have to sign a pledge to the agents (we actually had to sign one to the customers). Amazing the site director loved the idea and told me to write it up. So yesterday I did and it was emailed off to the boss. When I did talk to him about it, I suggested that the signing be a big deal and that the pledge be displayed with everyone’s signatures for the agents to see, because if no one knows about it then it is a meaningless gesture (which it still may be). He said that he loved the idea, but we’ll see if it actually comes to fruition. The site director seems like a nice guy but he also reminds me a lot of a politician. I guess only time will tell if something comes of me opening my big fat mouth.